Return & Refund Policy

Last Updated: 11 August 2026

At Shailputri Worldwide, we aim to provide quality natural wellness and personal care products to our customers. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us for return, replacement, cancellation, or refund assistance subject to the terms of this policy.

1. Return Eligibility

A return request may be considered in the following situations:

• The product received is damaged.
• The product received is defective.
• You received a product different from the product ordered.
• The package is incomplete or contains missing items.
• The product is materially different from the description provided on our website.

Return requests should normally be submitted within 7 days of delivery.

2. Products That May Not Be Eligible for Return

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return after opening or use.

• Products that have been opened or used, except where the product is defective.
• Products damaged due to improper storage, handling, or misuse after delivery.
• Products returned without their original packaging where the packaging is required for verification.
• Products specifically identified as non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, incorrect, or incomplete product, please contact our support team as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, and other relevant information to verify the issue.

4. How to Request a Return

To request a return, cancellation, replacement, or refund, please contact Shailputri Worldwide using the support details provided below.

Please provide:

• Order number
• Customer name
• Registered email address or mobile number
• Product name
• Reason for the request
• Photographs or videos, where applicable

Our support team will review the request and confirm whether a return, replacement, cancellation, or refund is applicable.

5. Refund Policy

If a refund is approved, it will normally be processed to the original payment method used for the order, subject to applicable payment gateway and banking procedures.

The final refund amount may depend on the reason for the return or cancellation and the applicable terms of the order.

6. Refund Processing Time

Once a refund is approved, Shailputri Worldwide will initiate the applicable refund within a reasonable processing period.

The time required for the refunded amount to appear in your bank account, debit card, credit card, UPI account, or other payment method may vary depending on the payment gateway, bank, or financial institution.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may not always be possible.

If a cancellation is approved and payment has already been received, the applicable refund will be processed according to this policy.

8. Return Shipping

Where the return is due to a damaged, defective, incorrect, or incomplete product supplied by us, return shipping arrangements may be provided as appropriate.

For other approved returns, return shipping costs may be the responsibility of the customer, subject to the applicable return conditions.

9. Replacement

Where appropriate, we may offer a replacement instead of a refund for products that are damaged, defective, incorrect, or incomplete.

Replacement is subject to product availability and verification of the reported issue.

10. Failed or Unsuccessful Payments

If your bank account, card, UPI account, or other payment method is debited but your order is not successfully confirmed, please contact our support team with the relevant transaction details.

We will verify the payment status with the applicable payment gateway or payment service provider. If the payment was received but the order was not successfully created, the applicable amount will be processed for refund subject to transaction verification.

11. Refund to the Original Payment Method

Wherever applicable, approved refunds will be made using the original payment method used to place the order.

Shailputri Worldwide will never ask customers to share their OTP, PIN, CVV, password, or other confidential banking credentials for processing a refund.

12. Product Storage and Customer Responsibility

Customers should follow the storage and product-use instructions provided with the product.

A return or refund may not be approved where damage has resulted from improper storage, handling, misuse, alteration, or other circumstances occurring after delivery.

13. Order and Return Verification

Shailputri Worldwide reserves the right to verify the order, payment, delivery status, product condition, and supporting evidence before approving a return, replacement, cancellation, or refund.

14. Contact Us

For questions or requests relating to returns, refunds, cancellations, replacements, or order issues, please contact our customer support team.

15. Policy Updates

Shailputri Worldwide may update this Return & Refund Policy from time to time to reflect changes in products, services, payment processes, or applicable requirements.

The latest version of this policy will be published on this page.

By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy.